2022 Last Mile Report

Same-day delivery is here to stay, with 63% of consumers saying they’re more likely to shop with a business that offers it. But businesses using non-traditional, gig economy carriers to support this trend have reported seeing more loss, theft and damages specific to the last mile. Those without last-mile protection may be putting their reputations on the line.

To better understand the emerging risks and rewards within the last mile, UPS Capital commissioned two independent studies that surveyed U.S. business owners and consumers on their experiences with same-day delivery. 

In UPS Capital’s exclusive report based on its findings, you’ll get insight into:

• Consumer expectations for same-day and next-day delivery options
• Top pain points businesses and consumers face in the last mile—and how these affect brand reputation
• Business and consumer demand for last-mile carriers that offer more peace of mind
• The growing demand for non-traditional carriers and how shipping insurance can be a competitive differentiator