InsureShield® Shipping Insurance

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InsureShield® Shipping Insurance

Make sure your shipments are covered for loss, damage, and porch piracy with our highly-rated shipping protection.

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The InsureShield Difference

Female scanning a box in a store room full of boxes

Parcel, ground, air and ocean freight coverage available

Fork lift putting a pallet of boxes into the back of a semi-truck

Multi-carrier protection, including FedEx, USPS, DHL and others

Female placing a pair of women's loafers in a box while holding her phone

24/7 access to an online portal where you can file claims and more

See How We Compare

Our best-in-class and feature-rich options give your business the tools and flexibility to succeed.

 
InsureShield Protection
 
Route
 
Shipsurance
Claims Filing Method

Ability to file claims through InsureShield® Online Portal

Ability to file a claim online

Ability to file a claim online
Claims Filing Period 

No wait period for filing claims

• Must wait 7 days after the last tracking update to file loss claims

• Must wait 5 days after package is marked delivered to file porch piracy claims

Must wait 20 days domestically & 40 days internationally to file USPS loss claims
Claims Filing Window 

• 9-month window for extended claims filing for porch piracy, loss & damage

• 90 days for concealed damage

• 30 day window to report loss coverage after last tracking update

• 30 day post-delivery window for reporting porch piracy & damage coverage

• 120 day window for loss & damage claims

• 15 days to report concealed damage after delivery
Claims Resolution 

Claims resolved in as little as 1.77 days with proper documentation; average resolution time under 4 days

Claims resolved within 1 – 2 days

Claims resolved within 5 business days
Coverage Type 

• Customizable merchant coverage

• Consumer-elected coverage through the Shopify App

Consumer-paid coverage only

Merchant coverage only
Branded Packages 

Coverage

No Coverage

No Coverage
Alternative Address Coverage

Coverage for packages delivered to UPS® Access Points

No Coverage

No Coverage
Shipping Intelligence

Access to DeliveryDefense™ Address Confidence to predict likelihood of a successful delivery before a label is generated

N/A

N/A

Designed with Your Business in Mind

Whether you ship packages, cargo, or perishable goods, we've got shipping insurance options to choose from.

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Can't Decide?

We've got you covered. Take a short quiz and see what InsureShield® solution is best for your business.

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Insurance coverage is offered through UPS Capital Insurance Agency, Inc., a licensed insurance producer. All descriptions or illustrations of coverage are provided for general informational purposes only and do not in any way alter or amend the terms, conditions, or exclusions of any insurance policy or program.  Insurance coverage is not available in all jurisdictions or to all customers.   

Unless otherwise noted, all statistics used herein are derived from or based on information contained in the 2023 Platform Research, which is based on a compilation of two independent studies conducted by Evalueserve in December 2023 of 1,245 U.S. U.S. SMB owners and decision makers whose businesses report $250K - $100M in revenue.

Statistics in our social media advertising are based on aggregated insurance product data collected by UPS Capital Insurance Agency, Inc. during the period of four consecutive fiscal quarters ending the prior calendar year. Individual results may vary.