Insights to Help Your Business

2022 State of Shipping Study

Prepare for delivery challenges with UPS Capital’s exclusive report.

Female placing shipping label on package in front of shelves of boxes

Over the last year, 92% of merchants reported impacts to their business from lost, stolen or damaged shipments. More than half of merchants lost $50,000+ as a result.

To identify the top challenges and emerging risks merchants and shoppers face in the shipping experience, UPS Capital commissioned a report based on two independent studies that surveyed U.S. business owners and shoppers on their experiences with shipping-related issues.

In the report, you’ll get insight into:

  • Top shipping-related issues threatening merchant success in 2022 and beyond
  • How merchants can prepare for delivery challenges ahead of peak season
  • Consumer expectations when there is a shipping mishap
Get Insights into the Top Shipping-related Issues Threatening Merchants
In this report, you will learn about:
  • The growing impact of porch piracy
  • Emerging risks in the last mile
  • Digital transformation in claims and shipping insurance


Male holding a clipboard in front of a shelf loaded with packages