Insights to Help Your Business

Revolutionizing eCommerce:  UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction

Rapid eCommerce growth drives unprecedented shipping challenges


The astounding growth of eCommerce coupled with a 30% increase in shipping volume over the past two years has introduced significant challenges to merchants, threatening not only their bottom lines but also brand loyalty as they struggle to deliver a premium customer experience. 

The Future of Shipping: A Path Paved by Innovation and Personalization Report, commissioned by UPS Capital, uncovers valuable insights into how the rapid growth in eCommerce has influenced merchants’ approach to shipping and explores key trends that are shaping the future of logistics.

Technology is playing an increasingly pivotal role in supply chain and shipping dynamics.  Merchants are turning to predictive analytics to monitor delivery performance and optimize their shipping operations.

Shipping Challenges Statistics of what challenges AI can solve for

The Future of Shipping:  A Path Paved by Innovation and Personalization Report highlights key areas of concern and offers valuable insights to help merchants enhance their shipping experience. Topics covered in the report include:

  • The impact of increased shipping mishaps such as porch piracy on customer satisfaction and merchants’ financial stability
  • The identification of critical areas of risk management throughout the supply chain
  • The adoption of AI-driven solutions, IoT and predictive analytics and how they can transform logistics and shipping sectors
  • The role loyalty programs, personalized shipping and seamless returns play in customer retention

The surge in eCommerce has emphasized the importance of shipping for both merchants and consumers alike. The post-purchase journey carries immense weight, influencing customer satisfaction and retention, and ultimately, the overall financial well-being of businesses. As merchants navigate this intricate landscape, effective risk management becomes imperative.

Unless otherwise noted, all statistics used herein are derived from or based on information contained in the The Future of Shipping: A Path Paved by Innovation and Personalization Report, which is based on an independent study conducted by Dynata in December 2023 of 500 eCommerce merchants and 1,000 U.S. consumers.

The Future of Shipping Report
Download the complete report for essential insights into the current state of shipping and key drivers that will help shape the future of logistics by:
  • Protecting packages and building loyalty
  • Integrating technologies to streamline shipping operations
  • Elevating the returns process

For more data on post-purchase trends and insight into how merchants can master the shipping experience, get the full report.

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