Customer Stories

Insuring Irreplaceable Moments

Shipping insurance reassures Legacybox customers.

Overhead view of a LegacyBox with flowers, video tapes, pictures, and barcodes

Home movies and photos sitting in a closet or attic are at risk for damage from heat, floods, fires and natural disasters.

“It’s safer to send them in to be digitized,” said Adam Boeselager, a founder of Legacybox, the world’s largest digitizer of analog media that saves over 700,000 memories every week.

While there’s no true replacement for your daughter’s first ballet recital or grandfather’s black and white images, Legacybox wanted to reassure customers who were shipping their memories in to be digitized.

The Challenge

No precedent for insuring analog media in-transit

Legacybox struggled to find shipping insurance that covered the potential loss of home movies and photos. That is, until they spoke with the team at UPS Capital who offered a new solution to protect their customers’ cherished goods.

The Solution

A solution unique to the shipping insurance needs of Legacybox customers

Using InsureShield® shipping protection, Legacybox now enables shoppers to request package protection during their checkout experience.

“Customers set the dollar value of their home movies and photos. So, it’s really a custom-tailored solution,” said Adam. “UPS Capital understood our objective and what we wanted for customers.”

The Result

Peace of mind for customers

Trust is critical to Legacybox, which has worked hard to preserve one-of-a-kind, irreplaceable moments of more than 1 million customers over the last 10 years.

“UPS Capital is the silent hero, working in the background to offer more peace of mind to our customers. They have absolutely exceeded our expectations,” said Adam.

See Legacybox's Story
See Legacybox's Story

Watch how Legacybox insures precious memories from door to dock and back.

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