Select your Shopify® theme below for specific instructions to install this option.
Watch our video series on how to install the checkout cart protection code to your store.
Installing the app is easy. See additional details regarding what’s covered, how to submit claims, how to install the checkout cart feature and more.
Visit the app store and click “add app” to install. It is pretty straightforward, with a few questions about your business, contact information and then your insurance preferences. Once you’ve received your policy number, coverage begins. Charges will apply to your fulfilled orders based on your insurance preference settings.
Please ensure that you have completed your policy registration and accepted the UPS Capital Insurance Agency, Inc. Terms and Conditions. Once you have completed these steps, you can gain access to our online portal to quickly and efficiently take advantage of features that allow you to:
You have the choice of insuring goods based on any of the following options:
Note: You must select at least one rule, but you can also select multiple rules. For example, domestic shipments over $50. Once your rules are set, the app will take care of the insurance automatically as orders are completed. You can make changes to these rules at any time from the “My Account” feature within the app.
That’s a great question, and we are happy you asked. Included in your policy, you get:
There really is no minimum as long as there is a value associated with the order. You can insure a $10 shipment if you like. Orders reflecting $0 will not be insured. Your maximum value will be displayed during account setup and any orders that exceed the maximum value limit will not be insured. Should you need coverage for a single shipment that exceeds your maximum value limit click here to get a quote.
The following items are excluded: Cell phones, cigarettes, guns, ammunition, explosives, live plants, animals, boats, automobiles (including motorcycles), accounts receivable, fish meal, nuclear fuel and substances, stamps, deeds, notes, lottery tickets and gambling devices, precious metals (bullion, balls, bars, grains, strip, sheet, wire, chain, ingots and the scrap of these metals), vape and vape products, CBD products and oils and hemp securities, evidence of debt, and any form of currency (bills and coins).
Click “File a claim” on any of the pages within the InsureShield® app and you will be directed to the online portal. You simply enter a few facts about the shipment, upload the necessary documents(s) and submit.
You need to provide a copy of your Shopify® invoice which should include the Shopify order number, tracking information and order value. Other documents may be required depending on the type of claim you have.
Claims are generally paid in a matter of days, not weeks, keeping your cash flowing and allowing you to reship a replacement to your customer. If you have any questions about outstanding claims, please reach out to our InsureShield® support team at firstname.lastname@example.org and they would be happy to assist!
You are automatically registered for the InsureShield online portal when your policy is issued. You will automatically be logged into the portal when you click on any of the direct links from the InsureShield app. Should you prefer to access the portal outside of the app, you will need to set up a login and password.
You will collect claims paperwork from your customer. As the policyholder, you must timely submit the claim application and all supporting documentation to UPS Capital Insurance Agency, Inc. Claim payments will be made to you, as the policyholder, as well. And, if you elected to refund your customer instead of reshipping the goods, you are responsible for timely remitting the payment in full to your customer. Please see the Terms and Conditions for more information.
Nope! The app is free to install. You only pay for the coverage you need.
The cost of coverage is calculated per $100 of value. Rounding is applied to cover the full value. A $350 order would equate to 4 units (premium rate/$100 x 4).
You will receive an invoice from UPS Capital on the second of each month to the email address associated with your account. You can view your invoice once you log into the online portal.
You can pay via ACH, check or American Express, MasterCard and Visa credit cards.
For ACH or to automatically debit your credit card, please log in to the online portal and edit your payment preferences.
For check payment, please include your policy and invoice number on the check and mail to:
UPS Capital Insurance Agency Inc.
35 Glenlake Parkway
Atlanta, GA 30328
We are sorry to see you go. If you want to cancel your account, please click on the “Apps” tool in your Shopify Admin, then click “Delete” in the row of the app that you want to uninstall. Click “Delete” again in the message that appears.
If you have installed liquid code for the checkout cart coverage, you must delete this liquid code from your checkout cart. If you do not uninstall the liquid code from your checkout cart, your customers will still see a coverage option in your checkout cart, but your packages will no longer have coverage during transit. After the app has been deleted, UPS Capital Insurance Agency, Inc. will not be able to insure any orders. If you do not uninstall the liquid code, you will need to resolve any issues that arise directly with your customers. View the Uninstall Instructions for more detailed information.
In most scenarios this is related to the internet browser or an extension. Try using a different browser or temporarily disabling the extensions on your current browser.
You may also want to check your browser is set to allow certain pop-ups and clear your cache.
You may call 800-711-5912 from 8:00 a.m. to 8:00 p.m. EST or email email@example.com if you have any questions. Please note that you’ll be responsible for remitting costs associated with the coverage to UPS Capital Insurance Agency, Inc. and helping with the claims process. See the Terms and Conditions for more information.
After adding InsureShield protection on your live theme, InsureShield Shipping Insurance may appear as a product in your Shopify store. You can hide this by following a few easy steps:
Download the instruction guide for more details.