Insights to Help Your Business

Protecting Your Shipments: Understanding the Difference Between Shipping Insurance and Carrier Liability

Unraveling the secrets of comprehensive coverage and avoiding shipment nightmares.

Male truck driver smiling and looking out the window

Shipping packages can be a stressful experience, especially when it comes to ensuring that your valuable goods arrive safely and securely. While carriers offer liability coverage for lost or damaged packages, this coverage may not be enough to fully protect your shipments.

Discover the key differences between shipping insurance and carrier liability and learn about the numerous benefits of comprehensive coverage for your valuable shipments.  Let's explore the five essential highlights that will enable you to make an informed decision when it comes to safeguarding your shipments.

1. Protecting Against Porch Piracy:

Safeguard your packages against the growing threat of porch piracy, a concerning reality in today's world.  A recent study reveals that 47% of surveyed consumers have reported experiencing or hearing about an increase in porch piracy incidents within the last year, a type of loss that carrier liability may not adequately cover. Furthermore, as travel becomes more frequent, 40% of surveyed consumers expressed concerns about not being home to receive packages, thereby intensifying the risk of theft. With comprehensive shipping insurance, such as InsureShield® protection, you can experience peace of mind, knowing that your valuable shipments are safeguarded against the rising threat of porch piracy.

2. Flexible Claims Process

When it comes to filing claims for shipping incidents, time is a precious resource that businesses cannot afford to waste. One of the remarkable benefits of InsureShield shipping insurance is the expeditious claims process it offers. Unlike carrier liability coverage, which can take weeks, even months for reimbursement, InsureShield coverage ensures claims are paid promptly, usually within days rather than weeks. This means you can quickly receive the compensation you deserve, saving valuable time and allowing you to focus on running and growing your business.

Moreover, InsureShield shipping insurance allows you to file claims within a generous timeframe of up to nine months after the estimated delivery date, with up to 90 days for concealed damage, providing ample opportunity to thoroughly inspect your packages. In contrast, freight carriers often have strict limitations on concealed damage carrier liability claims, requiring them to be filed within 5 days of delivery or even less, and parcel carriers generally within 60 days, leaving you with a limited window to act.  The extended claims filing window and comprehensive coverage offered by InsureShield shipping insurance provide a stark contrast to what carriers typically offer. By choosing protection like InsureShield shipping insurance, you gain the advantage of more time to file claims, enabling you to focus on efficiently managing and expanding your business operations.

3. Expedited Reshipment Options

 In the unfortunate event of a lost or damaged package, time is of the essence to get your shipment back on track. By choosing InsureShield coverage, you not only gain peace of mind knowing your shipments are protected, but you can also enjoy the added benefit of expedited reshipment options. This means that in the unfortunate event of loss or damage during transit, your items can be promptly reshipped, ensuring minimal disruptions to your business. What's more, your coverage includes  up to 20% of the insured value of your shipments for expedited reshipment charges, offering an additional layer of financial protection. In contrast, carrier liability coverage often falls short in providing such comprehensive coverage options, leaving you with fewer alternatives for quick resolution.

4. Expertise and Assurance

When it comes to shipping insurance, InsureShield protection stands out as a trusted choice. Unlike carrier liability offered directly by carriers, InsureShield coverage is provided through UPS Capital Insurance Agency, Inc., a licensed insurance producer with extensive experience in protecting multi-carrier shipments. This specialized expertise ensures that an InsureShield policy can tailor coverage options to meet your specific needs, offering comprehensive protection for your shipments.

Moreover, UPS Capital Insurance Agency, Inc. prioritizes customer satisfaction by providing personalized service and guidance throughout the shipping process to deliver a better shipping experience.  With customized insurance, you can rely on their expertise, assurance, and commitment to safeguard your shipments, resulting in a smoother shipping experience.

Obtaining shipping insurance provides essential protection that surpasses the limitations of carrier liability coverage. In today's landscape, where porch piracy is on the rise and package security is a growing concern, comprehensive coverage for your shipments is paramount.

By understanding the difference between carrier liability and shipping insurance, businesses can ensure a better shipping experience for both themselves and their customers. This proactive approach not only safeguards their bottom line but also fosters a thriving business by providing optimal customer satisfaction. Make the informed choice to protect your valuable goods with InsureShield shipping insurance coverage and prioritize the security and success of your shipments.

Ready to uncover the key differences? Download our PDF guide for a clear comparison between shipping insurance and carrier liability.

Additional Resources

Woman sitting on the couch, opening a box.

Insights to Help Your Business

Revolutionizing eCommerce: UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction
Revolutionizing eCommerce: UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction
Female pulling a cream knit scarf out of a box thursday

Insights to Help Your Business

Living Up to Expectations
How a positive shipping experience can support your brand.

Insights to Help Your Business

Technology is Driving the Future of Shipping and the Supply Chain
With eCommerce sales predicted to increase by more than 10% annually from 2024 to 2027, small and medium-sized businesses (SMBs) are realizing the true cost of errors in the post-purchase journey.
Female on her smartphone with shopping bags on her arms

Insights to Help Your Business

Revolutionizing eCommerce: UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction
Uncover valuable insights into how the rapid growth in eCommerce has influenced merchants’ approach to shipping and explores key trends that are shaping the future of logistics.
Hands on a laptop with analysis graphs on the screen

Insights to Help Your Business

Texas Precious Metals
Discover How DeliveryDefense™ Address Confidence Elevates Texas Precious Metals Shipping Game.
Female on her smartphone with shopping bags on her arms

Insights to Help Your Business

Saltbox and UPS Capital Webinar
Saltbox and UPS Capital Webinar discussing Delivery Defense Solutions
Two packages sitting on a welcome mat in front of a door

Insights to Help Your Business

DeliveryDefense™ Data Transforms E-Commerce Logistics
InsureShield® Shipping Protection by UPS Capital introduces the transformative power of DeliveryDefense™ Address Confidence, revolutionizing how businesses tackle post-delivery challenges.
Airplane wing over land with the sunrise behind it

Insights to Help Your Business

Identify High-Risk Deliveries with Delivery Defense™
Empowering Merchants with Advanced Data Analytics to Identify High-Risk Deliveries.
Female pulling a cream knit scarf out of a box thursday

Insights to Help Your Business

Elevating Peace of Mind for SMBs in Shipping
How a positive shipping experience can support your brand.
Male wearing a mask and using a laptop in a warehouse full of boxes

Insights to Help Your Business

Supply Chain Risk Mitigation Tips
Leverage these tips to mitigate your risk.
Semi-truck going up a winding road in the countryside

Insights to Help Your Business

Cargo Claims: Your Guide to Cargo Protection
Motor carrier claims can be a challenge if you aren’t adequately protected.
Female holding her glasses and leaning down to look at her laptop

Insights to Help Your Business

Photo Tips for Quick and Efficient Claims
An easy guide for submitting photos to support your claim.
Male in an apron holding three boxes and his cell phone

Insights to Help Your Business

Risk Management Tips: Inventory Protection
Partner with trusted providers to ensure a better delivery experience.
Female holding her smart phone and sitting at a desk with boxes

Insights to Help Your Business

Worry Less: Customizable Shipping Insurance
Customizable shipping insurance to the rescue.
The UPS Store Associate handing a package to another female.

Insights to Help Your Business

Shipping Claims Done Right
In a groundbreaking collaboration, The UPS Store® and UPS Capital Insurance Agency have reimagined the way shipping claims are handled—giving customers an optimized digital post-shipping experience.
UPS Store Associate

Insights to Help Your Business

Transforming Customer Care through The UPS Store®
Through UPS Capital® shipping protection programs in place at The UPS Store®, lost package claims are typically resolved quickly and most claimants are reimbursed within a few days.
Female taping a box closed in a clothing store

Insights to Help Your Business

Combatting Porch Piracy in the Summer
Insights into Summer spending and the battle against porch piracy.
Female on her smartphone with shopping bags on her arms

Insights to Help Your Business

Holiday Shipping Trends 2023
Discover the indispensable strategies and insights that will elevate your holiday shipping experience, ensuring a seamless and successful peak season for your business.
Semi-truck driving down an empty road surrounded by green land

Insights to Help Your Business

Last Mile Delivery Trends
With e-Commerce’s rise in popularity, the last mile has become the most crucial part of the delivery process.
Close up of a pharmacist pulling medicine from a pharmacy box

Insights to Help Your Business

Healthcare and Delivery: Annual Checkup
Examining the transformative trends shaping the healthcare supply chain in eCommerce.
Close up of hands holding and placing a shipping label on a box

Insights to Help Your Business

What Is Shipping Insurance?
Find out the benefits for your business.
Birds eye view of a package on a table surrounded by other packing tools

Insights to Help Your Business

Easy Shipping Insurance App
Cover Shopify® orders with the InsureShield® app.
Female opening a cardboard box from her couch

Insights to Help Your Business

How to Strengthen CX
Consumers want to be in the driver seat for their delivery experience. See how the InsureShield app for Shopify merchants can support a positive post-purchase experience and give customers more control.
Male in a kitchen pulling fish from a foam ice box

Insights to Help Your Business

SMB Shipping Pulse Check
Discover how SMBs are handling their shipping experiences in the new SMB Shipping Pulse Check: How Shipping Experience is Driving CX report.
Female sitting on a couch with her hand in an open box

Insights to Help Your Business

Holiday Tips for Businesses
Capitalize on the opportunities of the season.
Female making bead jewelry with tweezers at a desk

Insights to Help Your Business

SMB Shipping Pulse Check
Learn how shipping experience is a key component to CX.
Female preparing orders for shipment in a clothing store

Insights to Help Your Business

Incoterms Explained
Understand what terms you are agreeing to before finalizing a contract.
Woman sitting on the couch, opening a box.

Insights to Help Your Business

Consumer Choice at Checkout
A helpful feature in the InsureShield® App for Shopify.
Hands holding a tablet with a online fashion shop on the screen

Insights to Help Your Business

Make the Most of Discount Holidays
Strategies for SMBs to capitalize on the giving season.
Male sitting on a couch and using a laptop

Insights to Help Your Business

Supply Chain Challenges Facing Healthcare Firms
Explore the evolving landscape of business and consumer eCommerce healthcare and delivery amidst market growth.
Female sitting on a couch with her hands in an open box

Insights to Help Your Business

Personalized Shipping Experiences Report
Learn what consumers are looking for in an online experience.
Cargo ship full of shipping containers going through turquoise water

Insights to Help Your Business

Risk of Goods Lost at Sea
Can your business stay afloat if a container goes overboard?
Two packages sitting on a welcome mat in front of a door

Insights to Help Your Business

Protect Shipments from Porch Piracy
InsureShield® shipping insurance has got you covered.
Male sitting on a couch and using a laptop

Insights to Help Your Business

Stay Ahead of the Claims Game
Time-saving tips for a smooth claims process.
Male delivering a box with van doors open showing more boxes

Insights to Help Your Business

2022 Last Mile Report
An exclusive look at same-day delivery risks and rewards.
Semi-truck at a loading dock with pallets of boxes

Insights to Help Your Business

How Much Does Cargo Insurance Cost?
Learn the three main factors driving cargo insurance premiums.
Female holding her glasses and leaning down to look at her laptop

Insights to Help Your Business

Picture Perfect
An easy guide for submitting photos to support your claim.
Two semi trucks driving down the road.

Insights to Help Your Business

2022 Freight Shipping Survey
Learn about the realities associated with shipping freight straight from the people who do it every day.
Woman putting a label on a box in warehouse

Insights to Help Your Business

2022 State of Shipping Study
Prepare for delivery challenges with UPS Capital’s exclusive report.
Semi-truck going up a winding road in the countryside

Insights to Help Your Business

A Long and Winding Road
Motor carrier claims can be a challenge if you aren’t adequately protected.
Male wearing a mask and using a laptop in a warehouse full of boxes

Insights to Help Your Business

Supply Chain Risk
Leverage these tips to mitigate your risk.
Load More

Insurance coverage is offered through UPS Capital Insurance Agency, Inc., a licensed insurance producer. All descriptions or illustrations of coverage are provided for general informational purposes only and do not in any way alter or amend the terms, conditions, or exclusions of any insurance policy or program.  Insurance coverage is not available in all jurisdictions or to all customers.