Turn Losses Into Wins

What’s the story: Worry less about your customer’s experience with a lost or damaged package with customizable shipping insurance.

Why it matters: Whether you are responsible or not, customers will look to you, the merchant, to help right the wrong when they have issues with a shipment.

Losing a customer, shipment or revenue is never a good feeling, especially for small- to medium-sized businesses. What can be even more frustrating is when these things happen through no fault of your own. Shipment delays, delivery difficulties, improper handling and mis-deliveries can result from issues with the mailing and shipping companies. But, when the package does not have shipping or order protection, these companies can turn a blind eye to the problem. This sends the customer back to you looking for an answer.

Customer Self-Service
When customers can elect to add protection to orders at checkout, it creates a good situation for them and merchants alike in the event of loss, porch piracy or damage. According to a recent report, 65% of consumers surveyed wanted the option to add shipping insurance themselves for specific online orders.

Flexible Shipping Insurance Options
The InsureShield^® App for Shopify allows merchants to set rules or preferences for coverage to protect all, or some, of their Shopify^® orders based on order value, SKU or geography. Plus, the app’s flexible checkout cart protection gives consumers more control of their shipping experience. For around 1% of the value of the goods, consumers can elect protection at cart checkout for their order. In the event the customer doesn’t elect protection, merchants can set a rule to cover shipments just in case.

Confidently Reship Goods
The option to provide shipping insurance helps merchants feel comfortable reshipping goods or reimbursing customers. A loss is turned into a win when customers get their goods or a credit and merchants aren’t out-of-pocket for lost or damaged shipments.

If you’re on Shopify, let us know. We’re here to help.