Insights to Help Your Business

Holiday Tips for SMBs

Capitalize on the opportunities of the season.

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Maximize Your Customer Service Strategy

Consumers expect a high level of customer service, so provide repeated opportunities for customers to share feedback and don’t skimp on post-sales follow-up. A lack of resolution support for stolen or damaged packages could cause customers to never shop at a retailer again. Enabling a more positive experience with shipping insurance can help.

Take Advantage of Holiday Deal Days

Holiday discount days, such as Black Friday, present great opportunities for SMBs to capture new customers and generate new revenue. But also take advantage of the days leading up to big shopping events when some early-bird consumers prefer to shop.

Empower Your Company with Platform Partnerships

Although large retailers continue to compete with SMBs for sales, they can also serve as viable resources if they position themselves as partners. The important thing you need to think about is how platform partnerships reflect your brand and empower greater levels of connection to customers.

In the end, it’s all about one thing: your customers and their experience!

Additional Resources

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Insights to Help Your Business

DeliveryDefenseTM Data Transforms E-Commerce Logistics and Reduces Losses

Minimize Losses, Maximize Efficiency – Your Secret Weapon for 2024!

 

Insights to Help Your Business

Game Page Test
Game Page Test
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Insights to Help Your Business

UPS Capital Unveils How Merchants Can Thrive Amid Surge in Global eCommerce

Use these key insights and solutions to enhance your 2024 shipping experience and equip you with the ability to thrive in the rapidly evolving eCommerce landscape.

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Insights to Help Your Business

Revolutionizing eCommerce:  UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction

Rapid eCommerce growth drives unprecedented shipping challenges

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Insights to Help Your Business

Revolutionizing eCommerce: UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction

Rapid eCommerce growth drives unprecedented shipping challenges

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Insights to Help Your Business

What Is Shipping Insurance?

Find out how shipping insurance can help safeguard your business, mitigate risks surrounding packages in transit, and give you that extra peace of mind.

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Insights to Help Your Business

Living Up to Expectations

How a positive shipping experience can support your brand.

Insights to Help Your Business

Technology is Driving the Future of Shipping and the Supply Chain

The shipping industry is transforming

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Insights to Help Your Business

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Discover How DeliveryDefense™ Address Confidence Elevates Texas Precious Metals Shipping Game.
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Insights to Help Your Business

Webinar: Preparing For Peak Season

UPS Capital and Saltbox join forces to help merchants this peak season

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Insights to Help Your Business

UPS Capital Unveils DeliveryDefense™ Technology

Empowering Merchants with Advanced Data Analytics to Identify High-Risk Deliveries

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Insights to Help Your Business

Elevating Peace of Mind for SMBs in Shipping

How a positive shipping experience can support your brand.

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Insights to Help Your Business

Supply Chain Risk Mitigation Tips

Leverage these tips to mitigate your risk.

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Insights to Help Your Business

Cargo Claims: Your Guide to Cargo Protection

Motor carrier claims can be a challenge if you aren’t adequately protected.

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Insights to Help Your Business

Photo Tips for Quick and Efficient Claims

An easy guide for submitting photos to support your claim.

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Insights to Help Your Business

Risk Management Tips: Inventory Protection

Partner with trusted providers to ensure a better delivery experience.

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Insights to Help Your Business

Worry Less: Customizable Shipping Insurance

Customizable shipping insurance to the rescue.

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Insights to Help Your Business

Shipping Claims Done Right Through the Power of Partnership

The UPS Store and UPS Capital join forces to flip customer sentiment

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Insights to Help Your Business

Transforming Customer Care: The UPS Store Enhances Shipping Protection Experiences

Securing Trust and Nurturing Exceptional Customer Relationships

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Insights to Help Your Business

Combatting Porch Piracy: Safeguarding Your Packages in the Summer

Insights into summer spending and the battle against porch piracy.

 

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Insights to Help Your Business

Unlock the Secrets of the Upcoming Holiday Shopping Trends

Welcome to The Ultimate 2023 Holiday Shopping Trends Guide!

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Insights to Help Your Business

Protecting Your Shipments: Understanding the Difference Between Shipping Insurance and Carrier Liability

Unraveling the secrets of comprehensive coverage and avoiding shipment nightmares.

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Insights to Help Your Business

Last Mile Delivery Trends to Get Excited About in 2024

With e-Commerce’s rise in popularity, the last mile has become the most crucial part of the delivery process.

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Insights to Help Your Business

eCommerce Healthcare and Delivery: Annual Checkup

Examining the transformative trends shaping the healthcare supply chain in eCommerce.

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Insights to Help Your Business

Easy Shipping Insurance App

Cover Shopify® shipments with the InsureShield® app.

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Insights to Help Your Business

How to Strengthen CX by Empowering Customers with Options

Consumers want to be in the driver seat for their delivery experience. See how the InsureShield® app for Shopify® merchants can support a positive post-purchase experience and give customers more control.

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Insights to Help Your Business

UPS Capital Survey Reveals How Shipping Shapes the Customer Experience

Discover how SMBs are handling their shipping experiences in the new SMB Shipping Pulse Check: How Shipping Experience is Driving CX report.
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Insights to Help Your Business

SMB Shipping Pulse Check Report: How Shipping Experience is Driving CX

Learn how shipping experience is a key component to CX

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Insights to Help Your Business

What are Incoterms and Why Do They Matter?

Understand what terms you are agreeing to before finalizing a contract.

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Insights to Help Your Business

Consumer Choice at Checkout

A helpful feature in the InsureShield® App for Shopify.

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Insights to Help Your Business

Make the Most of Discount Holidays

Strategies for SMBs to capitalize on the giving season.

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Insights to Help Your Business

UPS Capital® Survey Reveals Supply Chain Challenges Facing the Healthcare Market

Explore the evolving landscape of business and consumer eCommerce healthcare and delivery amidst market growth.

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Insights to Help Your Business

Personalized Shipping Experiences: The Next Frontier for eCommerce Report

Learn what consumers are looking for in an online experience.

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Insights to Help Your Business

Out to Sea

Can your business stay afloat if a container goes overboard?

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Insights to Help Your Business

Protect Shipments from Porch Piracy

InsureShield® shipping insurance has got you covered.

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Insights to Help Your Business

Stay Ahead of the Claims Game

Time-saving tips for a smooth claims process.

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Insights to Help Your Business

2022 Last Mile Report

An exclusive look at same-day delivery risks and rewards.

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Insights to Help Your Business

How Much Does Cargo Insurance Cost?

Learn the three main factors driving cargo insurance premiums.

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Insights to Help Your Business

Picture Perfect

An easy guide for submitting photos to support your claim.

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Insights to Help Your Business

2022 Freight Shipping Survey

Learn about the realities associated with shipping freight straight from the people who do it every day.

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Insights to Help Your Business

2022 State of Shipping Study

Prepare for delivery challenges with UPS Capital’s exclusive report.

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Insights to Help Your Business

A Long and Winding Road

Motor carrier claims can be a challenge if you aren’t adequately protected.

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Insights to Help Your Business

Supply Chain Risk

Leverage these tips to mitigate your risk.

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