Mastering the Complexities of International Shipping

Expanding into international markets can be an exciting and rewarding opportunity for e-commerce businesses. The potential for growth and increased revenue is significant. However, it's important to be aware that cross-border shipping also opens the door to more risks. With 73% of sellers facing issues with international package shipping¹, we’re breaking down how merchants can successfully tap into this market without impacting their business and customer satisfaction.

The Rise of Cross-Border E-commerce

Online platforms allow businesses to reach international markets they couldn’t reach before, expanding their global reach and opportunities. But, with great opportunity comes great responsibility. It's crucial that we address new problems that arise from this growth to ensure smooth and successful operations.

Common International Shipping Issues

Shipping orders internationally has its challenges. Some of the most common issues merchants can face include:

1. Delivery Delays: International shipments often take longer because of customs checks, regulations, and the long distances they need to travel.
2. Import/Export Policy Changes: Countries frequently update their trade policies, which can lead to unexpected delays or additional costs for businesses.
3. Damages: The longer a package is in transit, the higher the risk of getting damaged. Handling by multiple international carriers also increases this risk.
4. Regulatory Paperwork: International shipping requires meticulous documentation, and errors can cause significant delays.
5. Inaccurate Tracking: Keeping track of a package that changes hands multiple times across different countries can be challenging. This may lead to lost or delayed shipments.

The Impact on Customer Experience

According to consumers, shipping and delivery account for at least half of their online shopping experience. Delays, damages, and lost packages can severely impact customer satisfaction and loyalty. It's imperative that merchants proactively address these issues to maintain a positive reputation and ensure repeat business.

Let’s imagine we are the customer. Imagine you have ordered a friend’s birthday gift from an online store based in another country. You’re excited to give them the gift, tracking the package daily, and then it gets stuck in customs.

Days turn into weeks, and your excitement turns into frustration. The package will arrive late or, worse, damaged. This is where the importance of a smooth international e-commerce shipping experience comes in.

The Solution: Expanding Your Shipping Insurance Internationally

Expanding your shipping insurance to reduce risks with international shipping is one of the best ways to protect yourself. InsureShield offers comprehensive protection for cross-border shipments, providing peace of mind for both merchants and customers. Here’s how we can help:

1. In-Transit Pre-Paid, Freight Collect, and Third-Party Shipments: We cover many shipment types, ensuring your packages are protected no matter the payment terms.
2. Coverage for Concealed Damage: Sometimes, damages are not immediately visible. We cover these hidden damages, protecting your business from unexpected costs.
3. Expediting Expenses: In case of delays, InsureShield Insurance covers the cost of expediting shipments to meet customer expectations.
4. Extended Claims Filing Window: With a 9-month window for filing claims, you have plenty of time to identify and report any issues that arise during transit. Learn more about navigating shipping claims.

Why Do You Need Reliable Shipping Insurance?

We know international shipping is complex, and unexpected issues can arise anytime. That is why it is essential to have a safety net of comprehensive insurance coverage for your business.

Protecting your business from financial loss also shows your customers that you value their experience. Building trust with customers is crucial to success in global e-commerce. It’s essential to ensure all shipments arrive safely and on time, regardless of the distance traveled.

Peace of Mind for Merchants and Customers

Don’t let international shipping challenges hold your business back. Protect your shipments with InsureShield international shipping insurance and ensure a smooth, hassle-free experience for your customers. Trust InsureShield Shipping Insurance to protect your business as you ship internationally and feel confident expanding your business globally. Take the first step towards a secure international shipping experience with InsureShield® Coverage today.

¹All statistics used herein are derived from or based on information contained in The 2024 Mid-Year Guide to Shipping Excellence report, based on a March 2024 survey conducted by Dynata on behalf of UPS Capital of 500 U.S. SMBs owners and decision makers who have a revenue from $750K - <$100M and leverages eCommerce platforms and marketplaces to sell and ship physical goods, generating at least a portion of their revenue.